Frequently Asked Questions

Q. What are the Irondale Water System hours of operation ?
A. The Irondale Water System Business Office is open Monday through Thursday from 7AM to 5PM.

Q. Who do I contact for water emergencies ?
A. In the event of a water emergency please contact the Irondale Water System at 205-951-1410 during normal business hours. After 5PM, please report your issue to the Irondale Police Department at 205-956-5990.

Q. What would my deposit be ?
A. Your deposit depends on the size of your meter and whether you are renting or owning.

Q. When are bills due ?
A. Irondale Water System bills are due on the 16th of each month.

Q. When are disconnects ?
A. Disconnects can occur anytime after the 17th of the month

Q. What is the number for Jefferson County Sewer?
A. 205-325-5390

Q. Do you take credit cards or debit cards ?
A. We accept Visa, Master Card and Discover Card for payments only.  We do not accept credit cards on new customer deposits.

Q. What are your charges to pay online?
A. The third party provider charges a $2.00 convenience fee for up to a payment of $100.00.  Any payments made over $100.00 will be charged 2.95%.